Tqm Syllabus

DEPARTMENT OF BUSINESS MANAGEMENT ST JOSEPHS PG COLLEGE UNIT PLANNER NAME OF THE subscriber K. Srivani CLASS MBA II YEAR I SEMESTER SUBJECT TOTAL QUALITY MANAGEMENT UNIT ITQM HISTORY & EVOLUTION TOPIC CONTENT BOOK CHAPTER & rogue NUMBERS NO OF HOURS inform METHODOLOGIES/ support Connotations of prime(a)Definitions fall Quality Management Dale Besterfield Pages 2 chafe Method Brainstorming/Quiz consciousness 13-20 Teaching Aid PPT-Intro Quality Framework Quality Equation Q=P/E Dimensions of Quality propeluct-Garvins Nine Dimensions Features Conformance Total Quality Management Dale Besterfield Pages 1 Lecture / discourse PPt etc. 21-27 go The P-C-P poseur Peripheral-Core-Pivotal Characteristics fabric. TQM in the expediency Sector R P Mohanty Pages 59-60 and 82-84 The Concept of TQM and Brief History Total Quality Management Dale Besterfield Pages 1 Lecture / parole PPt Evolution of TQM Old and New Cultures 15-17 and 21-22 The Story of Gurus from Shehwart,- Deming to Ishikawa neo musical arrangements/ sextet sigma TQM Fundamentals Inspection, SQC, QA & The inspection Era Total Quality Management Dale Besterfield Pages 212 Lecture / base on ballsword PPt TQM Conventional QM The Statistical QC Techniques expanded to 2nd and 3rd chapters sum-up Cases and Examples with citations of TQM /TQM Reactive Approach worldwide Quality references, Industry Practices exemplary musical arrangements Prevention of Defects Proactive Approach Quality Assurance & TQM QM and TQM Customer provider focusCustomer Definition Total Quality Management Dale Besterfield expanded2 Lecture / parole PPt in QM Internal external Customer to 2nd , 3rd & 4th chapters summary Cases and Examples with citations of TQM Benefits and cost TQMprovider dismantlenership General Quality references, Industry Practices exemplary Organisations Historical PerspectivesVendor Management Ch 7 for Costs Chapter 1 f or Benefits and Obstacles Benefits Costs Inspection Era QC Era to Q A Era Modern Dimensions Quality System Awards &System Concepts Total Quality Management Dale Besterfield expanded3 Lecture / give-and-take PPt Guidelines Quality systems to seventh chapter Pages 203-218 Cases and Examples with citations of TQM MBNQA- ISO EFQM QMSISO 9000-14000-EMS 10th Chapter Summary exemplary Organisations Malcolm Balridge-Criteria EFQM-Downloads EFQM Model General Quality references, Industry Practices ISO Audit UNIT II TOOLS OF TQM TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS Measurement Tools school Sheets Implementing Quality Ron Basu Chapter 5 pages-64-73 2 Lecture /Discussion PPt Histograms All are covered against Purpose, When to Use, How to Cases and Examples Run graphs Use, raw material Steps-Final thoughts- Pitfalls if any PracticalIndustry examples are also taken for Scatter Diagrams divis ion room demo/display possess & Effect Diagram Measurement Tools Pareto Analysis Implementing Quality Ron Basu Chapter 5 pages-76-84 1 Lecture /Discussion PPt continue litigate Capability Measurement. Cases and Examples Analytical Tools Process Mapping Implementing Quality Ron Basu Chapter 6- pages-88-1032 Lecture /Discussion PPt reversion Analysis Cases and Examples RU/CS Analysis Five Whys OEE Improvement Tools Kaizen 100 Methods for TQM Gopal Kanji and Asher 2 Lecture /Discussion PPt JIT- Quality Circles various-respective pages for the listed method Cases and Examples Force Field Analysis Student presentation Five ys regard Tools Gantt Chart Implementing Quality Ron Basu Chapter 8- 2 Lecture /Discussion PPt Network Diagram pages-136-141 Cases and Examples Radar Chart PDCA Milestone Tracker Earned value management UNIT III TECHNIQUES OF TQM TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGI ES/AIDS three-figureTechniquesFailure Mode Effect Analysis Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Definition probability of failure estimation pages-148-151 Cases and Examples Reliability Index TQM Besterfield Ch 14 summary All are covered against Purpose, When to Use, Formula example How to Use, Basic Steps-Final thoughts- Pitfalls if any duodecimal TechniquesStatistical Process Control Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt SPC Category, Mean, Standard Deviation, pages-152-156 Cases and Examples USLLSL-Controls Quantitative TechniquesQuality Function Deployment -QFD Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Capturing Customer Expectations House of Quality pages-157-162 Cases and Examples Matrix TQM Besterfield- Ch 12 summary Quantitative Techniques mark of Experiments Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt DOE Interrogating the Process , Fisher and Taguchi pages-162-168 Cases and Examples approach TQM Besterfield Ch 19 Quantitative TechniquesMonte Carlo Technique Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt MCT Random Walk pages-179-185 Cases and Examples Random add together Generation qualitative Techniques Benchmarking Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt Internal, competitive, Functional, setting standards- pages-179-185 Cases and Examples world class TQM-Besterfield-Ch 8 Qualitative Techniques Balanced Score Card Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt Kaplan Norton model pages-190-196 Cases and Examples Framework-strategic Objectives to KPI Qualitative Techniques Sales & Operations Planning Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt MRP II concepts Master Prod schedule pages-203-207 Cases and Examples Qualitative Techniques Kanban and Activity Based Costing Implementi ng Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt pages-203-207 Cases and Examples Taguchis Methods Quality Loss Function Total Quality Management Dale Besterfield Chapter2 Lecture /Discussion PPt impertinent Arrays 20 page 573- 629 Cases and Examples Signal to Noise Ratio Nominal, Target, smaller Larger the Best, Parameter Design, Tolerance Design UNIT IV SIX SIGMA TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS The Concept of Six Sigma Six Sigma statistical Significance Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Focussed methodology Cases and Examples Objectives of Six Sigma Defect Free Lean SS Greg Brue Six Sigma for Managers 2 Lecture /Discussion PPt framework of Six Sigma Across all Functions Cases and Examples Performance Based Six Sigma Organisation Model of Organisation Greg Brue Six Sigma for Managers 2 Lecture /Discussion PPt Roles & Responsibilities Role Clarity- types Cases and Examples Cost/Benefits Cost, Benefits Optimisation Effective Methodology Six Sigma Problem Solving Methodology Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Approach Example Problems Cases and Examples Cases DMAIC Model Define Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Six Sigma Metrics Measure analyse pages-168-173 Cases and Examples Improve, Control Cost of Poor Quality(COPC)Costs Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Preventive Cases and Examples Maintenance DPMO-first pass yield 3. 4 DPMO Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Interpretations Cases and Examples UNIT V TQM IN improvement SECTORS TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS Implementation of TQM in answer Quality measure TQM in the Service Sector 2 Lecture /Discussion PPt servicing Organisations Proposal R P Mohanty Chapter VII Pages- 246- 268 Cases and Examples Proposed System Checklist Framework for improving Gronross servQual model, Moores model, Service TQM in the Service Sector 1 Lecture /Discussion PPt Service Quality Journey model, PCP feature Model etc R P Mohanty Chapter III Pages- 63-84-Summary Cases and Examples Model to Measure Service Parameters TQM in the Service Sector 2 Lecture /Discussion PPt Quality Analogy R P Mohanty Chapter VI Pages- 205-214-Summary Cases and Examples measurement TQM in health Care ServicesCase Study TQM in the Service Sector 1 Lecture /Discussion PPt Model construction R P Mohanty Chapter IX Pages- 340-369-Summary Cases and Examples TQM in Hotels Case study TQM in the Service Sector 1 Lecture /Discussion PPt Model Construction R P Mohanty Chapter VI Pages- 215-233-Summary Cases and Examples TQM in Financial Services Banks TQM in the Service Sector 3 Lecture /Discussion PPt Investment keep company R P Mohanty Chapter X Pages- 371-400-Sum mary Cases and Examples Mutual Funds QP Discussion Discussion 1 TOTAL HOURS FOR point OF SYLLABUS 12+9+11+9+12 53 Assignment Questions as part of Internal marks from all the units . Previous year question paper Discussion in class room Presentations of students of companies following six sigma quality standards. Presentation of students on ISO certification and the companies involved in quality analysis and certification. K. SRIVANI DIRECTORPRINCIPAL